Last Updated: November 2, 2025
Introduction
Welcome to Axel. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our mobile application and tell you about your privacy rights and how the law protects you.
Information We Collect
Personal Information
- Name and contact information (email, phone number)
- Payment and billing information
- Profile picture and preferences
- Government-issued ID (for driver verification)
Location Data
We collect precise location data when you use our services to match you with drivers, calculate fares, and provide real-time tracking. You can control location permissions through your device settings.
Usage Data
- Ride history and preferences
- App usage patterns and interactions
- Device information and IP address
- Crash reports and performance data
How We Use Your Information
- To provide and improve our ride-hailing services
- To process payments and prevent fraud
- To communicate with you about your rides and account
- To ensure safety and security of our platform
- To comply with legal obligations
- To send promotional offers (with your consent)
Data Sharing
We may share your information with:
- Drivers: Name, pickup/dropoff locations, and contact information
- Payment processors: Billing information to process transactions
- Law enforcement: When required by law or to protect safety
- Service providers: Third parties that help us operate our business
We never sell your personal data to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at support@axelride.com
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Ride history is retained for 7 years for tax and regulatory purposes. You can request deletion of your account at any time.
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or our data practices, please contact:
Email: support@axelride.com
Phone: +264 83 679 0970